Commission Terms and Conditions

1. Parties, scope, and acceptance

“Artist” means Deftrial, operated and legally accountable through Deftrial in Indonesia, as the provider of the digital illustration commission service. Business registration number, where publicly listed: not provided. “Customer” means the person who submits the request, supplies references, accepts the scope, and/or makes payment. “Commission” means the artwork and services specifically accepted in the quotation and private order record.

By checking the acceptance boxes and submitting the form, the Customer confirms that they read the displayed version of these Terms, understand the nature of the service, and agree that electronic records—including quotations, messages or communication confirmations, stage decisions, payment status, and files—may serve as operational evidence of the business relationship. The initial request is not yet acceptance by the Artist and creates no payment obligation.

2. Capacity, age, and customers under 18

The Customer must be at least 18 years old and legally capable for the relevant transaction, or have real authorization and involvement from a legally capable parent or guardian. Where the requester is under 18, the parent or guardian must approve the scope, make the payment, and take responsibility for transaction communication.

The Artist may request proportionate confirmation where there is a reasonable concern about authority to contract. Do not send identity documents through chat unless they are genuinely necessary and a secure method has been agreed.

3. Request, review, and acceptance

Submitting the form creates only a request and private order workspace. The chat ticket is not activated automatically unless selected or enabled later. The Artist reviews subject fit, references, complexity, intended use, deadline, capacity, and current ability. Before payment, the Artist may accept, ask questions, propose simplification, revise the quotation, waitlist, or reasonably decline the request.

A Commission is accepted only when the scope and quotation are confirmed in the private order record and the required initial payment is verified. The Artist is not required to accept every request, particularly where it falls outside current skill, capacity, content policy, or legal risk tolerance.

4. Service level and result expectations

The service is positioned at entry–intermediate level and is produced in the Artist’s current demonstrated portfolio style. Portfolio examples show general direction, not a guarantee that every anatomical detail, color, expression, texture, effect, or background will be identical.

The Artist does not promise photorealism, premium-studio output, professional print production, or an exact imitation of a named artist. Known material limitations should be disclosed before payment. The Customer is responsible for reviewing the portfolio reasonably before approving the quotation.

5. Scope, quotation, and changes

The quotation should identify the rendering tier, crop, character count, background, complexity, personal or commercial use, delivery format, included revisions, estimated timing, and payment plan. An unpaid quotation normally remains valid for 3 days so price and capacity can be reconfirmed.

New poses, outfits, characters, concepts, backgrounds, compositions, production sizes, or commercial uses not previously accepted are scope changes. The Artist is not required to perform them under the old price or schedule. A change applies only after both parties record the cost and timing impact in the private order record.

6. Prohibited content and requests that will be refused

The Artist may, and where law requires must, refuse, suspend, or withhold work reasonably suspected of being used to:

• facilitate crime, fraud, extortion, phishing, forged documents, fabricated evidence, impersonation, identity deception, or public deception;
• incite discrimination, hostility, or violence based on race, ethnicity, nationality, religion, sex, disability, or another protected identity, including supremacist or dehumanizing propaganda;
• target a person through bullying, harassment, threats, doxxing, stalking, sexual humiliation, brigading, or disclosure of personal data;
• create defamatory fabrication, knowingly false rumours, fake screenshots or evidence, deceptive deepfakes, or material falsely presented as a real person’s act or statement;
• create prohibited pornography, sexualized minors or characters reasonably appearing to be minors, sexual exploitation, non-consensual sexual violence, trafficking, or intimate material without consent;
• depict extreme gore, torture, real cruelty, or graphic violence mainly to exploit real suffering, threaten a person, or glorify criminal conduct;
• infringe copyright, trademarks, privacy, publicity rights, or confidential material, including deceptive tracing and false authorship claims;
• train AI models, create datasets, tokenize/NFT the work, or resell it as a standalone asset without a written license;
• serve another purpose that violates Indonesian law, applicable Customer law, payment/platform rules, or creates a real risk to another person’s safety.

Historical, educational, documentary, news, critical, or satirical context is not automatically accepted. The Artist may assess purpose, presentation, audience, and real-world risk. Refusing content is not a statement about the Customer’s personal character.

7. Customer statements and warranties

The Customer states that material information is accurate; they are authorized to upload the references; they may request the disclosed use; and they are not intentionally concealing commercial use, a sensitive real-person context, or a prohibited purpose.

The Customer must not ask the Artist to copy deceptively, violate another person’s rights, or turn the work into a tool for prohibited conduct. References involving a real person must have a lawful basis and respect that person’s privacy, dignity, and consent.

8. Price, payment methods, deposits, and final payment

New catalog prices and contract values are stated in United States dollars (USD). Any IDR figure shown before approval is a reference only. After scope approval, the quotation locks the USD total and the checkout states the selected method, destination, exact amount, currency, validity period, and order number. The Customer must pay only through the active private checkout.

Methods that may be enabled are QRIS, PayPal Goods and Services, DANA, ShopeePay, and BCA bank transfer. QRIS may be confirmed automatically by a gateway or reconciled manually. DANA, ShopeePay, and BCA in this package are manually reconciled against the actual wallet or bank record. PayPal is checked against the commercial transaction or invoice in the PayPal account. A method that is not configured is not offered.

Before paying, the Customer must check the recipient name, destination number, exact amount, currency, order number, and expiry. The Artist will never request a password, PIN, OTP, verification code, remote access, or unrelated account history. PayPal must use Goods and Services, not Friends and Family.

Payment is valid only after the provider or merchant, wallet, or bank record shows a successful transaction matching the issued order, destination, amount, currency, and unique reference. A screenshot, email, or uploaded receipt is not final verification by itself. Provider protection, chargebacks, and dispute decisions depend on the provider terms and transaction facts.

An eligible order may use a deposit. The balance is due at the agreed milestone. The unwatermarked final delivery and usage license may be withheld until the full balance is verified.

9. Payment fraud, chargebacks, and transaction disputes

The Customer must not use an unauthorized payment instrument, submit false proof, deliberately duplicate payments to manipulate a refund, or file a dishonest chargeback after receiving agreed value. Genuine payment errors should be reported promptly through the private order workspace or an available official contact.

Where fraud or chargeback is reasonably suspected, the Artist may pause work, preserve records, withhold delivery not yet due, and provide transaction evidence to a payment provider, platform, mediator, or competent authority where necessary and lawful. This does not remove the Customer’s right to raise a legitimate dispute.

10. Queue, timing, and delays

Turnaround is an estimate in working days beginning after scope acceptance, required payment verification, and receipt of usable references. Unless the order record states otherwise, “working days” means Monday through Friday and excludes Indonesian national public holidays. A paid slot may still wait in the managed queue. Rush treatment applies only when expressly accepted.

During active production, the normal update target is around 7 days where no new milestone has been posted, unless otherwise agreed. Late Customer feedback, illness, emergency, device or internet failure, or other events outside reasonable control can move the schedule. A material delay should be communicated with a realistic revised estimate.

If the Customer does not respond after reasonable reminders, work may be paused and queue priority is not guaranteed indefinitely. The workspace or ticket may be marked inactive after notice, but payment, refund, license, and work already performed remain assessed on the facts—not automatically forfeited.

11. Stage approvals and revisions

Included revision rounds follow the accepted package. The Customer should provide one consolidated response at each review stage. Stage approval authorizes the Artist to continue based on that decision.

A revision is a reasonable correction within the accepted brief. Major changes or reversals after approval may require additional price and time. The Artist must obtain agreement before performing chargeable extra work. A clear failure by the Artist to follow the accepted brief should not automatically be treated as Customer scope creep.

12. Cancellation, later refusal, and refunds

Before production starts, payment may be refunded according to the transaction facts, less only lawful, proportionate, and explained costs or work. After production begins, a refund depends on the reason, stage reached, usable value already received, specifically accepted non-recoverable costs, and mandatory rights.

If the Artist cannot deliver the accepted scope and no usable contracted value has been delivered, a full refund for the unfulfilled part is the normal position. A website status does not move money; a refund is complete only when the provider or bank transaction is actually performed and recorded. No blanket “all deposits are always non-refundable” rule applies regardless of facts and law.

13. Communication, conduct, harassment, and public reviews

Both parties must communicate reasonably. The Customer may communicate through email, Instagram, X/Twitter, Telegram, WhatsApp, or the chat ticket where those channels are available. The chat ticket is optional. Decisions affecting scope, price, timing, revisions, payment, and delivery must be confirmed in the private order workspace so both parties share the same record. Threats, spam, insults, sexual harassment, manipulation, doxxing, stalking, or pressure to act unlawfully may result in communication limits or termination, subject to applicable refund duties.

The Customer remains free to complain, seek third-party help, and publish an honest review based on real experience and evidence. These Terms are not a gag clause. Both parties are nevertheless prohibited from knowingly publishing false claims, fabricating evidence, impersonating others, exposing private data, inciting a pile-on, or conducting a harassment campaign. Factual correction and good-faith resolution should be preferred.

14. Delivery, source files, and Customer backups

Final format follows the written scope, commonly PNG, JPG, PDF, or another agreed format. Layered files, source files, brushes, fonts, licensed assets, and working documents are excluded unless expressly listed.

The Customer should download and back up delivery promptly. The website is not permanent cloud storage. The Artist will use reasonable care during the retention period but cannot promise indefinite recovery after retention expires or after an event outside reasonable control.

15. Copyright, personal license, and commercial license

Unless a written transfer says otherwise, copyright remains with the Artist. Payment purchases the service and the accepted usage license, not automatic authorship or every economic right. Moral rights and attribution obligations follow applicable law and the recorded agreement.

The usage license begins after full payment is verified unless a written agreement states otherwise. Previews, review sketches, and watermarked files must not be published or commercially used as the final delivery. A personal license is non-exclusive and permits reasonable personal use. Advertising, monetization, products, branding, business publication, game assets, campaigns, or other profit-oriented use requires the appropriate commercial license. The Customer may not resell the artwork as a standalone asset, sublicense it, claim authorship, deceptively remove authorship information, train AI, or create NFTs/tokens without written permission.

16. Portfolio use, private commissions, and confidentiality

The Artist may display final artwork or process excerpts in a portfolio and service promotion unless the Private Commission option or a written restriction was accepted. A private option does not automatically create a broad non-disclosure agreement; specific embargo, pseudonym, or NDA requirements must be discussed before payment.

Displaying the art does not authorize publication of the Customer’s identity, contact details, conversation, payment proof, or private references. The Customer likewise must not publish the Artist’s irrelevant private data.

17. Personal data, security, and retention

Data collection is limited to information reasonably needed to review, perform, pay, deliver, support, document, prevent fraud, and resolve the Commission. It may include name, email, contact number, brief, references, messages, files, payment status, acceptance records, and operational logs.

Further detail is provided in the Commission Privacy Notice. This data is not shown in the public queue. The private token must be protected like a confidential link. Current retention targets are approximately 180 days for inactive requests and 730 days for completed orders, subject to accounting, security, claims, fraud, backup, and legal needs. Access, correction, or deletion requests may be sent to deftrial@gmail.com, although some records may lawfully need to be retained.

18. Suspension, termination, and reporting serious risk

The Artist may pause or terminate service where the Customer does not pay, withholds essential information, breaches the content policy, harasses, commits fraud, infringes third-party rights, or creates a real safety or legal risk. The response should be proportionate and account for work and payment already completed.

Credible threats, suspected child exploitation, payment fraud, doxxing, or requests indicating real danger may be reported to a payment provider, platform, adviser, or competent authority where necessary and lawful. This is not a promise that every disputed item will be reported; the decision depends on the facts and applicable duties.

19. Limited warranty and limitation of liability

The Artist promises good-faith service, reasonable care, and performance consistent with the accepted scope. Because art involves creative judgment and digital tools carry risk, the Artist does not guarantee satisfaction with an unstated subjective preference, profit, acceptance by every platform, or freedom from every technical interruption beyond reasonable control.

To the extent permitted by law, the Artist is not liable for indirect loss, lost profit, or consequences not reasonably foreseeable from use outside the license. Direct liability arising from one Commission is capped at the amount actually paid for the disputed part. This cap does not apply where law forbids it and is not intended to protect fraud, wilful misconduct, gross negligence, Artist-responsible data/confidentiality breaches, or violations of mandatory consumer rights.

20. Customer responsibility and third-party claims

The Customer is responsible for material, instructions, authority claims, and uses they supply or undertake. To the extent permitted by law, the Customer must reasonably assist with actual third-party loss or claims directly caused by the Customer’s unauthorized material, unlawful instruction, or use outside the license.

This responsibility is limited to proven, causally connected loss and cannot be used to transfer responsibility for the Artist’s own fault or remove the Customer’s legal protection.

21. Events outside reasonable control

Neither party is in breach merely because of delay caused by an event outside reasonable control—such as disaster, serious illness, broad outage, payment-provider failure, internet disruption, government action, or unavoidable device failure—provided the affected party gives notice and takes reasonable steps to reduce the impact.

If the event continues so long that the Commission is no longer practical, the parties should discuss rescheduling, reduced scope, or cancellation and a proportionate refund.

22. Complaints, dispute resolution, and governing law

A complaint should first be sent through the private order workspace, an available official contact, or deftrial@gmail.com with the order number, chronology, evidence, and requested resolution. Both parties will attempt good-faith resolution. If unresolved, the parties may use mediation, the payment provider, a relevant platform, Indonesia’s consumer dispute mechanism where competent, or a court with jurisdiction.

The relationship is principally governed by the laws of the Republic of Indonesia, without removing mandatory protections that may apply to an overseas Customer. There is no hidden mandatory arbitration, review ban, or waiver of non-waivable legal rights in these Terms.

23. Nicknames, safety review, and repeated abuse

A Customer may use a nickname or pseudonym and does not need to provide a legal name merely to request a Commission. The recovery email must remain accessible to the Customer, the identity used within one order must stay consistent, and a pseudonym must not be used to impersonate another person, evade payment duties, conceal fraud, or return after a justified block.

To protect both parties, the Artist may use manual review and an optionally configured AI assistant to flag observable indicators such as threats, harassment, hate, payment manipulation, doxxing, spam, or prohibited requests. The tool provides internal advice only. It does not determine hidden intent, personality, legal guilt, or whether a person is truthful, and it cannot automatically reject, block, report, refund, or accuse anyone.

Any action affecting a Customer must be decided by a human using context and explainable evidence. For documented repeated abuse, the Artist may place contact identifiers on an internal watch or block list using HMAC fingerprints that do not expose the raw address in the list. A Customer may contact deftrial@gmail.com if they believe a match is mistaken. Honest criticism and good-faith disputes are not violations.

24. Changes, severability, and entire agreement

The Terms version accepted when the request is created remains recorded on the order. Changes to the public page apply to new requests and cannot unilaterally change the material price, license, or duties of an accepted order. Order-specific changes require confirmation in the private order record.

If one clause cannot be enforced, it should be narrowed to the lawful extent without invalidating the rest. The accepted quotation, order record and ticket where activated, applicable privacy terms, and recorded version of these Terms form the operational agreement for the Commission.

25. Language, legal notice, and the limits of these Terms

The Bahasa Indonesia version is the primary text for an operation based in Indonesia. The English translation is provided for international understanding. Where a difference cannot be reconciled, the Indonesian text controls to the extent permitted by law, while applicable language and mandatory-protection rules remain respected.

These Terms are designed to reduce misunderstanding, preserve evidence, and allocate risk fairly. They cannot guarantee that nobody will file a claim or lawsuit and are not a substitute for advice from an Indonesian advocate about the Artist’s specific business facts. Legal/complaint contact: deftrial@gmail.com.